A: The cooperation process typically includes the following steps: Customer provides requirements (drawings, specifications, quantity, etc.) Technical review and quotation Sample development and validation Small batch trial production confirmation Mass production order delivery Ongoing supply and after-sales service

A: Sample fees are determined based on development complexity and mold investment. Typically, sample fees can be deducted from subsequent mass production orders. Specific policies can be discussed during initial communication.

A: We have established a comprehensive customer complaint handling process. After customers report quality issues, we will respond within 24 hours and complete root cause analysis with a corrective action report within 72 hours. All issues are recorded in our traceability system to ensure closed-loop improvement.

A: Yes. We not only provide product supply but also offer full-process technical support, including structural optimization recommendations, process parameter adjustments, and quality issue analysis. We are committed to being a long-term, stable partner for our customers.

A: Our company is just a two-hour drive from Shanghai Port, and we primarily use sea freight for convenient and efficient shipping. For urgent deliveries, we can also arrange air freight via Shanghai airports.